JOIA EL MIRADOR BY IBEROSTAR (ADULTS ONLY +16)

31.07.25 Please be informed that the reopening of the Spa Sensations has been postponed once again, with the new planned opening date set for September 15th, 2025. With regard to services, please note that the following alternatives will continue to be available:

1. Massages will still be offered in a panoramic room with three massage areas.

2. For the hydrotherapy circuit, access to the Spa Sensations of the Hotel Iberostar Selection Anthelia will be offered as an alternative, with transportation provided by the Hotel, always under prior reservation.

As additional information, we are pleased to inform you that the Spa will feature a new sauna, further enhancing the guest experience.

10.03.25 We would like to inform you that during the months of June and July 2025, renovations will take place at the Spa of our hotel JOIA El Mirador by Iberostar. During this period, we will be undertaking maintenance work on the current facilities, as well as incorporating new wellness services.To minimise any potential inconvenience this may cause, the Sensations SPA team will continue to offer massage and beauty services in a temporary facility within the hotel and by the establishment’s central pool. During this time, guests wishing to enjoy a water circuit may do so at Iberostar Selection Anthelia upon reservation, at no extra cost and with transport provided by the hotel.

Travel at Ease Complimentary Assurance Package: If you or a member of your family tests positive for COVID-19 while on your vacation, Iberostar provides you with a range of complimentary services to enable you to Travel at Ease and focus on relaxing and having fun. Isolation rooms will be made available for you and your family members with all necessary amenities including: - Constant medical monitoring, by telephone and in person.* - Contact-less room service is available 7 days a week, with special menu. - Prescription medication refills should you run low.** - Delivery of extra all inclusive amenities (upon request).*** - Complimentary in room entertainment, games and activities including Star Camp activity packs for children.*** *Visit to the room with additional charge ($) ** Where legally possible and available based on the destination and the medication. *** Except for hotels in Cuba

A COVID-19 test is offered at no charge* for those exhibiting symptoms and examined by an accredited doctor. • According to COVID protocol, the guest will have to be confined to their room until they receive a negative test result or if they are declared Fit to Fly by a accredited doctor.

Extension of stay free of charge until the test ceases to be • In case of early departure, guests will receive a full refund for the days not used. • We provide personal protective equipment (masks and gloves) free of charge in case you test positive for Covid-19. • Single adults who present positive results for COVID-19 and are traveling with children, will be offered special discounted rates** for an accompanying adult to care for the children. Caring for you and your family • Isolation rooms will be made available for you and your family members with all necessary amenities including: - Constant medical monitoring, by telephone and in person.* - Contact-less room service is available 7 days a week, with special menu. - Prescription medication refills should you run low.** - Delivery of extra all inclusive amenities (upon request).*** - Complimentary in room entertainment, games and activities including Star Camp activity packs for children.*** *Visit to the room with additional charge ($) ** Where legally possible and available based on the destination and the medication. *** Except for hotels in Cuba. February, 2022 Valid for reservations through to June 30, 2022. Applies to all customers regardless of the booking channel, and in case of not having other insurance that covers the service offered in Travel at Ease. This service is subject to sanitary regulations set by the local government in each destination (local governments may impose additional regulations). Does not apply to Iberostar Heritage Grand Amazon. All of the above inclusions are applicable in the event of a positive COVID-19 test result. We reserve the right to withdraw the offer at any time without prior notice. ** Special rate: 50% discount on the iberostar.com rate. positive or a maximum of 14 days. After that period, a solidarity rate will be applied.*

STAR PRESTIGE “ La Balconada” OPEN BAR INCLUDED Sweet and salty snacks. 10:00h - 18:00h Soft drinks, water and coffee. Wines, Beer, Sparkling Wine and Champagne. Alcoholic and non-alcoholic drinks 19:00h - 23:00.  1 swimming pool and jacuzzis with amazing ocean views, hammocks and sunbeds available. 10% discount on treatments.  Free entrance to the water circuit of the Spa Sensations.  Butler Service