IBEROSTAR HERITAGE GRAND MENCEY

02.05.24: To improve the customer experience, the water circuit of the SPA Sensations at Iberostar Heritage Grand Mencey hotel will be closed from from the 17th June till 20th of July 2024 in order to undertake improvement works that will not affect visually or involve noise. The SPA's facial and body treatment cabins, as well as the gym, will operate as usual.

All rooms can be either with balcony or terrace or only have a window and no balcony or terrace. Meaning it is not possible to assure that a room will have a balcony or terrace.

Travel at Ease Complimentary Assurance Package: If you or a member of your family tests positive for COVID-19 while on your vacation, Iberostar provides you with a range of complimentary services to enable you to Travel at Ease and focus on relaxing and having fun. Isolation rooms will be made available for you and your family members with all necessary amenities including: - Constant medical monitoring, by telephone and in person.* - Contact-less room service is available 7 days a week, with special menu. - Prescription medication refills should you run low.** - Delivery of extra all inclusive amenities (upon request).*** - Complimentary in room entertainment, games and activities including Star Camp activity packs for children.*** *Visit to the room with additional charge ($) ** Where legally possible and available based on the destination and the medication. *** Except for hotels in Cuba

A COVID-19 test is offered at no charge* for those exhibiting symptoms and examined by an accredited doctor. • According to COVID protocol, the guest will have to be confined to their room until they receive a negative test result or if they are declared Fit to Fly by a accredited doctor.

Extension of stay free of charge until the test ceases to be • In case of early departure, guests will receive a full refund for the days not used. • We provide personal protective equipment (masks and gloves) free of charge in case you test positive for Covid-19. • Single adults who present positive results for COVID-19 and are traveling with children, will be offered special discounted rates** for an accompanying adult to care for the children. Caring for you and your family • Isolation rooms will be made available for you and your family members with all necessary amenities including: - Constant medical monitoring, by telephone and in person.* - Contact-less room service is available 7 days a week, with special menu. - Prescription medication refills should you run low.** - Delivery of extra all inclusive amenities (upon request).*** - Complimentary in room entertainment, games and activities including Star Camp activity packs for children.*** *Visit to the room with additional charge ($) ** Where legally possible and available based on the destination and the medication. *** Except for hotels in Cuba. February, 2022 Valid for reservations through to June 30, 2022. Applies to all customers regardless of the booking channel, and in case of not having other insurance that covers the service offered in Travel at Ease. This service is subject to sanitary regulations set by the local government in each destination (local governments may impose additional regulations). Does not apply to Iberostar Heritage Grand Amazon. All of the above inclusions are applicable in the event of a positive COVID-19 test result. We reserve the right to withdraw the offer at any time without prior notice. ** Special rate: 50% discount on the iberostar.com rate. positive or a maximum of 14 days. After that period, a solidarity rate will be applied.*