Hotel PARADISUS CANCUN | Mexico

Check-in: 15:00 hrs
Check-out: 12:00 hrs

The fully renovated Paradisus Cancún is located on Cancún’s white-sand beach, just 15 minutes from Cancún International Airport. Awarded the AAA Four Diamond Award since 2006, the resort offers 773 redesigned, spacious suites, many with ocean views.

Facilities include four pools (including the new Aquazone), nine restaurants, seven bars, and multiple dining and leisure areas. The Reserve provides enhanced suites and experiences for adults and groups, while Family Concierge offers premium services tailored for families.

Important:
Starting March 9, 2026, a credit card pre-authorization will be taken at check-in to cover incidental expenses (restaurant, spa, minibar, room service, etc.). This is a temporary hold, not a charge.

Cash deposit alternative:

• Stays up to 4 nights — €200 per room,

• Stays over 4 nights — €50 per room per night.

Unused amounts are released after check-out (processing time may vary by bank).

THE RESERVE at Paradisus Cancún

Enjoy exceptional perks and privileged access to exclusive spaces reserved for The Reserve guests:

• Pre-arrival assistance via e-Concierge.

• Destination concierge support.

• Pool concierge service.

• Daily activities and entertainment program.

• Private The Reserve Lounge with drinks and snacks throughout the day (07:00 – 23:00).

• Superior in-room amenities, including bathrobes and slippers.

• Personalized minibar with daily restocking of premium items.

• Wireless Bluetooth speaker.

• Personalized nightly turndown service.

• Exclusive pool with bar or swim-up bar.

• Balinese beds at the pool (subject to availability).

• Private beach area with waiter service.

• Priority dinner reservations at specialty restaurants.

• Exclusive SANTE restaurant for guests.

• One dinner at SAL per stay (set menu).

• Destination Inclusive® off-site experience: Sunset cruise on Nichupté Lagoon (subject to availability)*.

• Water ritual at YHI SPA (one per stay, subject to availability)*.

* Applies only to individual reservations.

Target guest: The Reserve Adults Only.

FAMILY CONCIERGE AT PARADISUS CANCUN
Enjoy magnificent perks and privileged access to exclusive spaces reserved only for
Family Concierge guests.
• Pre-arrival assistance by e-Concierge.
• Destination concierge.
• Pool Concierge.
• Family Concierge Private Lounge check in and check out with drinks and snacks
during the day. **
• Superior in-room amenities
• Bathrobes and slippers in the room adults & children.
• Baby and children´s amenities (upon request).
• Nespresso coffee machine.
• Wireless Bluetooth speaker.
• Personalized nightly turndown service.
• Daily replenishment of minibar with premium and children´s options.
• Vibra exclusive restaurant for breakfast.
• Priority dinner reservations at specialty restaurants.
• One dinner at SAL restaurant per stay* (+18 years, set-menu)
• Exclusive beach area with waiter service.
• Balinese beds at the pool (upon availability).
• One exclusive Destination Inclusive® off-site immersive experience to Sunset
cruise in the Nichupté lagoon (upon availability) *
• Water ritual at YHI SPA (+18 years, once per stay, upon availability).
*This benefit applies only to individual reservations.

Hotel News (as of 17.10.24): We would like to inform you that starting June 1, 2025, the hotel will be temporarily closed for a major renovation! (until further notice)